Delivery / Returns

Postage & Shipping

Standard Delivery £4.99 *
Saturday Delivery £17.00***

(* By Royal Mail or such other carrier used from time to time)

Most deliveries should occur the next day after despatch day and final uplifts are likely to be 3.30pm each day. Delivery time scales will vary with Post Code/country areas.

(*** Orders must be requested by 2.00pm Friday)

For all deliveries we prefer a recipient signature. If you want your parcel left without a signature please confirm this in the Special Instructions ‘Box’

For overseas orders please telephone  your order and we will advise a shipping cost to you. Telephone +44 1563 851870 Fax +44 1563 851877

Customers have the legal right to return unwanted goods with 7 days of receipt. We allow 14 days and would request all goods returned have the original packaging and labels with the goods and must be unused and unsoiled.

Jet Set Saddlery and Countrywear and www.jetsetequestrian.com  reserve the right to deliver goods up to 28 days after the order has been submitted. We do not guarantee to have all items offered for sale in stock at all times. Suppliers can be temporarily out of stock. Every effort will be taken to keep customers informed if there is to be a delay of more than say 7 days before an order can be despatched.

Jet Set reserve the right not to supply any order. Examples would be an exceptional large value or heavy weight order or a heavy and or low value order to Highlands and Islands or or other off shore destination.

Returns Policy

If the goods are not the correct size and you want an exchange then return them and we will send them out free of charge. If you wish a refund then we will provide a refund on receipt of the goods back in our hands. A full refund of the cost of the goods will be given. We suggest that you use the Post Office for returning unwanted items or goods to be exchanged. When returning goods for a refund it would be helpful to state a reason  -  such information will help us stock the most appropriate goods, or help other customers to choose the correct size.

The address to return goods to is: Jet Set Saddlery, 6a Ploughlands, Dundonald, Ayrshire KA2 9BT   01563 851 870  e-mail; info@jetsetequestrian.com

Once you have chosen to buy from jet Set Saddlery & Countrywear we wish to keep you as a satisfied customer. We therefore wish to deal with you in a way which leaves you completely satisfied with our service.

Recycling

We encourage you to recycle all packaging and to dispose of such as electrical goods in a responsible manner. For advice visit www.recycle-more.co.uk